Accelerate Your Career

We are looking for a highly motivated and technically skilled Customer Support Engineer to join our team. The ideal candidate will have a strong understanding of cloud infrastructure and SaaS products, as well as excellent problem-solving, coding and communication skills. The Customer Support Engineer will be responsible for providing support to our customers via phone, email, and chat. They will also be responsible for working with our engineering team to resolve complex technical issues.

This position reports to Director of Customer Success.

Responsibilities

• Provide timely and accurate support to customers via phone, email, and chat
• Assist customers in troubleshooting their Yotascale platform related challenges and implementation of standard product features.
• Investigate bugs, research the possible causes and document them
• Document and track all customer interactions and resolutions
• Work with the Engineering team to resolve complex technical issues
• Stay up-to-date on product knowledge and industry trends
• Provide training and support to customers on product features and functionalities

Qualifications

• Ability to take customer requests and reduce them to clear problem statements
• Database query experience (SQL of any sort)
• Experience with single page javascript browser applications 
• Zendesk & Jira experience a plus
• Demonstrated ability to work with complex technical platforms and distributed systems
• Bachelor’s degree in computer science, information technology, or a related field
• 2+ years of experience in customer support for a technical product
• Strong understanding of cloud infrastructure and SaaS products
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team

What we offer

• Flexibility to work remotely in the US
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage

Why Join Yotascale

Join Yotascale for the opportunity to work with industry leaders, engage in high-impact projects, and grow professionally in a supportive, innovative environment. Your contributions will directly influence the future of multi-cloud cost management and help large enterprises achieve greater financial control and insights.

Equal Opportunity Employer

Yotascale is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Application Process

Please apply here.

We are looking for a highly motivated and technically skilled Technical Account Manager to join our team. The ideal candidate will have a strong understanding of cloud infrastructure and SaaS products, as well as excellent problem-solving, coding and communication skills. The Technical Account Manager will be responsible for partnering with the Customer Success team to  manage our Enterprise customers, developing and maintaining close relationships with a strategic group of customers. Yotascale is looking for an experienced Technical Account Manager with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers.

This position reports to Director of Customer Success.

Responsibilities

• Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business 
• Provide guidance to customers and partners on how to effectively use Yotascale to meet their specific needs.
• Own and drive escalated issues blocking production success
• Solve highly visible, technical, global and strategic, enterprise cases and ensure the greatest level of customer satisfaction.
• Assume case ownership and resolve customer issues through skillfully managing complex customer problems (involves debugging, troubleshooting, and ensuring issues are fully resolved).
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams, Product Engineering, and additional stakeholders, when required
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.

Qualifications

• 4+ years of experience in customer-facing Technical Support, Technology Implementation, Technical Consulting or a related field, preferable with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
• Database query experience (SQL of any sort)
• Experience with single page javascript browser applications 
• Zendesk & Jira experience a plus
• Demonstrated ability to work with complex technical platforms and distributed systems
• Bachelor’s degree in computer science, information technology, or a related field
• Strong understanding of cloud infrastructure and SaaS products

What we offer

• Flexibility to work remotely in the US
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage

Why Join Yotascale

Join Yotascale for the opportunity to work with industry leaders, engage in high-impact projects, and grow professionally in a supportive, innovative environment. Your contributions will directly influence the future of multi-cloud cost management and help large enterprises achieve greater financial control and insights.

Equal Opportunity Employer

Yotascale is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Application Process

Please apply here.

Company

Yotascale is on a mission to become the trusted leader in multi-cloud cost management for large enterprises. We empower FinOps through data-driven decision-making, providing 100% cost visibility and accountability, achieving 20-35% cost reduction, and maintaining greater than 95% forecast accuracy. Our values include Extreme Ownership, Employees First, Do the Right Thing, Deep Customer Empathy, Bias Towards Action, and Supporting Your Local Community.

We are a small, agile team of around 20 employees, and we are focused on growing while maintaining our commitment to innovation and customer success.

Job Responsibilities and Description

We are seeking a visionary Head of Product Management to spearhead our product team. This critical role will drive our success as we navigate a competitive landscape and prioritize our product roadmap. The ideal candidate will bring extensive experience in product management within the finance industry, cloud computing, or B2B SaaS environments and have a keen interest in leveraging GenAI for product differentiation. We need a leader who excels in rapid prototyping and iterative development while ensuring seamless alignment with engineering. Additionally, a strong interest in large language models (LLMs) is essential for this role.

Key Responsibilities

• Develop and drive the product roadmap, balancing current market needs with innovative future capabilities.
• Ensure the customer’s voice is central to product development, creating value and meeting market demands.
• Lead and mentor a team of product managers and designers, fostering a collaborative and high-performance culture.
• Work closely with cross-functional teams, including Engineering, Sales, and Customer Success, to deliver enterprise-level product features.
• Conduct market research and competitive analysis to inform product strategies.
• Communicate product vision and strategy to internal stakeholders and external customers.
• Drive continuous delivery of product features, ensuring alignment with business goals and customer needs.
• Represent Yotascale in customer conversations, industry events, and strategic accounts.

Required Qualifications

• 5-7 years of experience in a Product Management leadership role within a start-up environment
• 2+ years of experience managing people
• Experience in the finance industry and cloud computing, specifically AWS, Azure, and GCP.
• Strong background in B2B SaaS, compute/networking/storage infrastructure.
• Proven track record of successfully delivering complex, enterprise-level products in a start-up environment
• Practical understanding of product management tools such as Jira, Miro/Mural.
• Excellent communication and cross-functional collaboration skills.

Preferred Qualifications

• Figma/Sketch
• GenAI providers (OpenAI, etc.)
• Pragmatics Marketing Framework

What we offer

• Flexibility to work remotely in the US
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage

Why Join Yotascale

Join Yotascale for the opportunity to work with industry leaders, engage in high-impact projects, and grow professionally in a supportive, innovative environment. Your contributions will directly influence the future of multi-cloud cost management and help large enterprises achieve greater financial control and insights.

Equal Opportunity Employer

Yotascale is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Application Process

Please apply here.

Job Description

We are seeking a talented QA Automation Engineer to join our team and contribute to the automation of quality assurance and data validation processes to ensure the accuracy and reliability of our cloud cost management software.

As a QA Automation Engineer specializing in integration testing and front-end tests, you will play a critical role in developing and implementing automated testing strategies to validate the functionality and performance of our software applications. Additionally, you will be responsible for developing and implementing data validation strategies to validate the integrity and accuracy of data within our cloud cost management software. You will collaborate closely with cross-functional teams, including software developers, product managers, and UI/UX designers, to design, execute, and maintain automated test scripts and frameworks. Your expertise in automated testing, integration testing, data validation testing and front-end testing will be instrumental in ensuring that our software consistently meets the highest quality standards.

Apply now to be part of our mission to deliver high-quality software products that meet the needs of our clients.

Responsibilities

• Develop and maintain automated test scripts and frameworks for integration testing, data validation and front-end testing.
• Collaborate with software developers and UI/UX designers to identify testing requirements and design appropriate test cases, in addition to ensuring the accuracy and reliability of data processing and reporting functionalities.
• Execute automated tests to verify the integration of different system components and the functionality of the user interface.
• Continuously enhance and optimize the automated testing processes to improve efficiency and effectiveness.
• Monitor and analyze test results, promptly identifying and reporting any defects or issues.
• Work closely with cross-functional teams to ensure integration and front-end testing requirements are incorporated into the software development life cycle.
• Develop and maintain a comprehensive test plan, including regression and system integration testing.
• Stay updated on industry best practices and emerging technologies related to automated integration testing, data validation testing and front-end testing, and incorporate them into our testing processes.
• Participate in code reviews and provide feedback on testability, test coverage, and potential issues.
• Contribute to the continuous improvement of our software development and quality assurance processes.

Requirements

• Bachelor’s degree in computer science, engineering, or a related field.
• Proven experience of 4+ years as a QA Automation Engineer, specifically in automating integration testing, performance testing, data validation and front-end tests.
• Strong knowledge of automated testing frameworks and tools, such as Selenium, TestNG, Appium, Cypress, Jmeter or similar.
• Proficiency in programming languages like Java, Python, or JavaScript to develop automated test scripts.
• Experience with SQL and data querying for validation purposes.
• Experience with API testing, RESTful APIs, and tools like Postman or Swagger.
• Familiarity with front-end testing frameworks like Jest or Protractor; Datadog Browser Tests would be a plus.
• Experience with Test Management, Defect Tracking tools and code repositories like JIRA, and Bit Bucket, working in an Agile/Scrum development process.
• Ability to analyze complex system integrations and identify potential anomalies, issues or bottlenecks.
• Solid understanding of software testing methodologies, principles, and best practices.

About Yotascale

Yotascale is a leading cloud cost management company dedicated to helping organizations optimize their cloud spending. Trusted by Engineering teams at Zoom, Hulu and others, our innovative solutions provide businesses with insights and tools to manage and control their cloud costs effectively.

Job Description

You’re an engineer with experience in cloud computing.  You take pride in developing solutions that are not just functional – they are efficient, maintainable, and elegant. You probably have a wealth of knowledge to draw upon about best practices, as well as a suite of tools you use to analyze and monitor the quality of your code.  But when it comes to understanding the efficiency of the cloud resources your solutions will use, where do you turn for guidance?

This is our mission at Yotascale.  We build tools by engineers, for engineers.

About the Role

We are looking for an experienced data engineer to contribute to the growth of our code base and infrastructure. You will be working with a veteran team of engineers from both Lahore and Silicon Valley to define, scope and develop JVM-based, big data products. This will involve partnering with Product Managers to define application features; participating in end-to-end architectural reviews and broader architectural discussions with the engineering team; owning a meaningful part of the application code that directly impacts the success of the business; and resolving issues related to performance, scalability, data integrity & security. We believe in empowering every engineer to have a personal stake in the shaping of our applications; we don’t have a team of designers, and a separate team of doers – everyone contributes to both of these in line with their current level of experience. While we are a cross-functional team that supports one another, the main duties of this role are:

• Develop, improve, and deploy highly scalable distributed data pipelines that ingest, analyze, and store billions of time-series metrics and events to our downstream storage and analytics services
• Ensure the system delivers high throughput and low latency to enable the delivery of highly available, resilient, and durable services
• Build and maintain our data processing streams and frameworks

We use Spark for our data processing needs, and the majority of our application code is written in JVM-based languages such as Java or Kotlin. We use SQL databases both for our transactional database (Postgres) and our data warehouse (Clickhouse).  We make extensive use of AWS technologies to power our business.

What We Offer

• Flexibility to work remotely (or at our Lahore offices)
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage
• H1B Visa applications for senior high performing employees to travel, as needed, to work with the team in the US

Who You Are

As a values-driven company, even more than specific technical expertise we are looking for people who share our vision of creating a company culture that is focused on not just customer satisfaction but also on employee satisfaction and wellness.  You have a strong sense of personal accountability to the work that you produce and know how to effectively communicate across teams.  You are able to take feedback from your peers and your manager, to learn from your mistakes, and are hungry to continuously improve your software development, architecture, and leadership skills. While we will consider a range of candidates based on specific past experience, some of the skills and experience we are interested in are:

• 3+ years of professional software engineering experience with consumer-facing products 
• Experience building, maintaining, and monitoring data pipelines
• Experience developing against a large-scale OLAP database with billions of records
• Strong knowledge of Python and PySpark (or equivalent in another language)
• Some familiarity with Java, Scala, or Kotlin and associated tools
• Demonstrated ability to test, monitor, and integrate your code with other production systems
• Solid CS fundamentals (data structures, algorithms, design patterns)
• Strong understanding of SQL and experience with at least one DBMS
• Bachelor’s degree or higher, in Computer Science or related field (or equivalent experience)
• Excellent communication and problem-solving skills

Who We Are

Yotascale builds tools that empower engineers, operations, and finance teams to understand their cloud utilization at a deep level.  From allocating Kubernetes and EC2 instance costs across your organization, to using powerful machine learning routines to forecast usage patterns and make recommendations about your network architecture, Yotascale is becoming an increasingly critical part of companies’ infrastructure to track and understand the impact of their cloud footprint.  Our leadership team comes from Amazon, Paypal and Ebay, with investors who also launched success stories like Twitch, Credit Karma, and Shopify.  We are a crucial component of some of the biggest names in the business such as Hulu, Compass, and Zoom. 

Job Description

You’re an engineer with experience in cloud computing.  You take pride in developing solutions that are not just functional – they are efficient, maintainable, and elegant. You probably have a wealth of knowledge to draw upon about best practices, as well as a suite of tools you use to analyze and monitor the quality of your code.  But when it comes to understanding the efficiency of the cloud resources your solutions will use, where do you turn for guidance?

This is our mission at Yotascale.  We build tools by engineers, for engineers.

About the Role

We are looking for an experienced back end developer to contribute to the growth of our code base and infrastructure.  You will be working with a veteran team of engineers from both Lahore and Silicon Valley to define, scope and develop JVM-based, big data products.  We believe in empowering every engineer to have a personal stake in the shaping of our applications; we don’t have a team of designers, and a separate team of doers – everyone contributes to both of these in line with their current level of experience.  Examples of the types of projects you may work on include:

• Defining and implementing the API boundaries of our extensive microservice-based ecosystem
• Creating services for ingesting, transforming, and transporting cloud usage data to the front end application 
• Teaming with our data engineers to find deeper and more creative ways to surface cloud compute anomalies to our customers
• Evaluating our infrastructure to identify improvements in performance, security, and quality

The majority of our codebase is written in JVM-based languages such as Java or Kotlin, backed by SQL databases both for our transactional database (Postgres) and our data warehouse (Clickhouse).  We make extensive use of AWS technologies to power our business.

What We Offer

• Flexibility to work remotely (or at our Lahore offices)
• Unlimited paid time off
• Every Yotascale employee is an owner of the business through equity grants
• Comprehensive mentorship and professional development programs
• Amazing medical coverage
• H1B Visa applications for senior high performing employees to travel, as needed, to work with the team in the US

Who You Are

As a values-driven company, even more than specific technical expertise we are looking for people who share our vision of creating a company culture that is focused on not just customer satisfaction but also on employee satisfaction and wellness. You have a strong sense of personal accountability to the work that you produce and know how to effectively communicate across teams. You are able to take feedback from your peers and your manager, to learn from your mistakes, and are hungry to continuously improve your software development, architecture, and leadership skills. While we will consider a range of candidates based on specific past experience, some of the skills and experience we are interested in are:

• 3+ years of hands-on software development experience in a business setting
• Familiarity with JVM-based languages (such as Java, Kotlin, or Scala)
• 1+ years of experience working in a cloud compute environment such as AWS, Azure, or GCP
• Proficient at working with SQL-based databases – managing connections, writing SQL queries, etc.
• Experience developing microservice-based architectures
• Understanding and usage of containerized software (Docker, Kubernetes, ECS, etc.)
• Experience with building and maintaining customer-facing APIs
• Good knowledge of software development best practices, including test code coverage and security concerns

Who We Are

Yotascale builds tools that empower engineers, operations, and finance teams to understand their cloud utilization at a deep level.  From allocating Kubernetes and EC2 instance costs across your organization, to using powerful machine learning routines to forecast usage patterns and make recommendations about your network architecture, Yotascale is becoming an increasingly critical part of companies’ infrastructure to track and understand the impact of their cloud footprint.  Our leadership team comes from Amazon, Paypal and Ebay, with investors who also launched success stories like Twitch, Credit Karma, and Shopify.  We are a crucial component of some of the biggest names in the business such as Hulu, Compass, and Zoom.